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I am not receiving any email notifications for my comments. What could be the problem?

Find out how to ensure that email notifications from Insticator are properly reaching your inbox.

Insticator has introduced an enhanced commenting experience with our new commenting product COOL Comments, while some sites may still feature our classic Insticator Commenting. To ensure you're accessing the correct guide, please identify which version you're using:

Not sure which version you're using? No problem! Please refer to our brief guide, "How do I know what commenting version I'm using?", for easy identification and assistance.


Insticator Commenting


Insticator sends out an email notification whenever another user replies to any of your comments. These emails are sent to the email address associated with your Insticator Commenting account. The most likely reason for missing notification emails on your commenting activity is that email notifications from our system (sent from the address no-reply@insticator.com) may be getting caught in your inbox's spam or junk mail folders.  In order to make sure you're receiving email notifications, please check your spam filter and add no-reply@insticator.com to your whitelist or safe email list.

1. To double-check your account settings within your Insticator Profile and make sure email notifications are enabled (this is the default when a new account is created), click over to your Insticator User Profile by clicking on your username at the top-left corner of the Commenting Unit:

Знімок екрана 2023-02-21 о 23.25.26

2. This will take you to your Insticator Profile page - click on the "Configure" button in the My Experience section:

 my experience

3. Make sure the Email notifications toggle appears in color, meaning you are opted in to receive notifications:




COOL Comments


If you're expecting email notifications from Insticator but haven't received any, there are a few key things to check. Insticator sends email notifications to the email address linked with your COOL Comments account whenever another user replies to your comments. Here's how to troubleshoot and ensure you're set up to receive these notifications:

The primary reason you might miss out on notifications is if emails from our system (sent from no-reply@insticator.com) are being redirected to your spam or junk mail folder. To prevent this:

To double-check and adjust your email notification settings:

  1. Access your profile by clicking on your username, then select 'View Profile'.
    view profile-1

  2. Navigate to the 'Settings' tab.

  3. Locate the Notifications section and find the toggle for Email Notifications. Ensure this toggle is set to on, indicating that you're opted in to receive email notifications.
    email notification settings

By following these steps, you can troubleshoot and adjust your settings to ensure you don't miss out on important updates and replies to your comments.


If you're having trouble receiving email notifications, our support team is here to help! Please feel free to contact us at commenting-help@insticator.com.