What could be causing issues with posting comments or using certain features on Insticator Commenting Unit?

If you're having trouble commenting or can't see the commenting unit on the website, don't worry - we've got some troubleshooting steps that should help.

Encountering issues while commenting or noticing that some features are not working as expected? Often, these problems can be resolved by addressing browser-related issues. Here's how you can get started:

Clearing your browser’s cache and cookies

Clearing your browser's cache removes stored data that could be causing issues. For step-by-step instructions tailored to your browser, visit the official support pages below:

Chrome: Clear cache & cookies
Safari: Manage cookies and website data
Edge: View and delete browser history
Firefox: Clear all cookies, site data and cache

Disabling Browser Extensions, Ad Blockers, or Tracking Protection

If you're unable to see the commenting unit, it could be due to browser extensions, ad blockers, or tracking protection settings that sometimes interfere with website functionality. Try disabling any browser extensions or ad blockers you may have enabled. Additionally, consider disabling tracking protection, which can usually be managed in or near the browser's address bar, as this can also affect the visibility of certain website elements.

Enabling Third-Party Cookies

For full functionality of our commenting features, your browser needs to allow third-party cookies. Instructions for enabling cookies in your browser can be found on their official support pages:

If you’ve followed these steps and are still encountering issues, our support team is here to assist you further. Contact us at commenting-help@insticator.com for additional help.